At Perfection by Sana, we take pride in the quality of every product we deliver. Due to the nature of our items, we do not offer returns. However, your satisfaction matters to us, and we’re happy to make things right if there’s a genuine issue with your order.
How It Works
If you receive a product with a genuine defect or issue, please reach out to us on WhatsApp at 0326 2432799 within 3 days of receiving your order. To help us process your request quickly, please include:
- Your order number
- A brief description of the issue
- Clear images/videos of the product showing the concern
Once our team reviews your query and confirms it as a genuine issue, we will be glad to offer an exchange for the affected item.
Please Note
Requests without supporting images/videos or made after the specified window may not be eligible for exchange.
Exchanges are only applicable for verified manufacturing defects or damage, and are not offered for reasons such as change of mind, incorrect size selection, or color preference.
We encourage customers who avail an exchange to share their experience as a review, helping us maintain transparency and build trust within our community.